Frequently Asked Questions

Need help? Be sure to visit our support forums below for answers to your questions!

Is REEL EZ meant to replace my permanent cover?

Not really. It is a quick, on and off cover to be used primarily during the active boat season when you are not storing your boat for an extended period of time.

Does it protect 100% of the boat from debris and sunlight?

Generally, there may be some “gaps” where the sun can hit your boat furniture or where debris can fall in, but protect it from most outside elements. Typically, it covers 90+% of the boat.

Does it prevent mildew, mold and unwanted odors that can come from using a permanent custom cover?

Since REEL EZ is somewhat open at the sides, it allows for air to flow freely through the covered boat. This helps reduce or eliminate mold, mildew and odors. Additionally, it may speed up the drying process if any water gets in.

Is the cover waterproof and will it keep my boat dry?

REEL EZ will deflect most of the water, especially if it is stretched tightly, though the material will let some water come through to the boat.

Will water “pool” on top of the cover so that I need to use adjustable tent poles?

The material is meant to let excess water drip through which will help reduce any “pooling” of water. However, based upon how your dock is configured, you may find it beneficial to use one or two universal adjustable cover poles sold in many name brand stores.

How does the cover work on different dock configurations?

REEL EZ works best on U-shaped docks where the boat is lifted and covered. However, it will work on L-shaped docks and where the boat is not lifted or covered. In the case of an L-shaped dock, you will have to start working the snap straps on the bow of the “open” side of the dock. A boat that is floating and not lifted will require a little extra “slack” in the material at the reel.

Is there a warranty?

We only use Reels from Rocky’s Reels which provide a 5 year warranty. The material is warrantied for 5 years.

Is REEL EZ difficult to install?

In our opinion, no. Generally, it will take about 1 - 1.5 hours to fully install everything. The instructions are easy to follow and we have provided additional video instructions.

How does the material stay attached to the boat?

We use specialized, adjustable “strap snaps”. They can either attach to your existing boat snaps or can create their own loop by using snaps to allow you to attach them through a cleat or some other fixture on the dock or your boat.

Patent Information

The Stingray® EZ Reel Boat Cover and associated methods are subject to U.S. and International patent pending status. The easy loading method for the Stingray® EZ Reel Boat Cover is patented in the USA under U.S. Patent No.62/196,326. The Stingray word mark and the Stingray logo are trademarks of Stingray Intellectual Properties, LLC and are used under license. Copyright © Stingray 2016

Shipping and Return Policies

SHIPPING & RETURN or EXCHANGE PROCESS

Once an item is purchased, you will receive an order confirmation email. The order will be processed within 48 hours (excluding weekends and holidays) and you will receive an email notifying you that the order has been processed. You will receive two separate deliveries which may or may not be on different dates. One delivery will contain the Reel the other will contain the cover and straps.

SHIPPING METHOD

Our items are shipped directly from our manufacturing facilities. Our products are shipped using ground delivery via UPS and FedEx. Visit www.ups.com and www.fedex.com for more details. If you have any questions please contact us for more information.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@reelezboatcover.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@reelezboatcover.com

Return Shipping

To return your product, you should mail your product to: Stingray Products, In. 711-3 George Wilson Road., Boone, NC 28607
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Ready to spend more time on the water and less time on the dock?